Client Agreement
To ensure the best possible service and safety, please review our client agreement in advance. If you are an existing client, please review this latest 2025 update that includes new policies.
We believe that a respectful and supportive partnership is essential for mutual success, and we appreciate your commitment to upholding these values. In order to foster a safe and collaborative environment, we maintain the right to terminate our contract if we encounter any circumstances that compromise our sense of safety or lead to hostility.
By hiring any member of my staff and I, you agree to our terms of service and policies laid out in this contract. This includes, but is not limited to, our late fee policy, cancellation policies, and the requirement to disclose any current, active, or previous pest infestations. Failure to do so may result in additional charges and termination of services.
Communication is essential in our relationship, and I always welcome any feedback or special requests you may have. Please do not hesitate to contact me directly if my staff or I can make your cleaning experience even more special.
Late Fees and Cancellations:
To avoid any charges, please provide at least 24 hours' notice for cancellations. If you are a regular client and have canceled more than 25% of your appointments within a two-month period, you may be asked to reschedule your appointments to later times in the day or to switch from bi-weekly to monthly appointments.
If your business or insurance procedures do not allow for payments within 48 hours, please contact me directly to make arrangements. Otherwise, a late payment will be added to your bill.
**Late Fees**
Late fees of $5.00 per day will apply starting 48 hours after your invoice has been sent.
You can expect to receive an invoice within 24 hours after your service. Please note that there may be delays in the case of changed services or additional costs, such as for bins, appliance services, or extra time.
**Cancellation Policy**
- Cancellations made less than 24 hours prior to the scheduled service will incur a full fee.
- Cancellations made less than 48 hours prior to the scheduled service for new clients will incur a rescheduling fee of $50.00.
**Payment Options**
All payments can be made via e-transfer to calmnotcluttered@gmail.com or in cash on the day of service. If you choose to pay cash and there will be an employee assisting you that day, please inform me in advance so that I can notify the staff member.
You will receive an invoice at the email address you provided. If you require an end of year breakdown for tax purposely, I’m happy to provide at your request.
**Pausing or Ending Services**
If you would like to pause your service or need to end them, please give us a minimum of one week's notice. Pausing of service does not guarantee a future spot, but we will always try our best to fit you in.
Pest Control:
**Rodents:**
Please be aware that our residential cleaning service does not handle pest-related issues. If you find mouse droppings, it's crucial to take precautions—wear masks, gloves, and ensure proper ventilation. Dispose of the waste in separate garbage bags.
Notify us right away if you encounter this issue, including other types of pests. We may be unable to clean certain areas.
There may be additional pest activity to monitor, but some areas must be handled by you directly. Your cooperation is essential.
Bed Bugs Policy:
We have a strict no-tolerance policy regarding cleaning homes with bed bugs. Unfortunately, we cannot clean residences that are experiencing bed bug infestations, even after treatment. This policy applies to houses, condos, and any units within the same building. Bed bugs can easily be transmitted from one client's home to another, including ours.
If we discover bed bugs in your residence, we will have to leave immediately and will charge a fee of $600. Thank you for your understanding.
When allowing our staff into your home, we expect you to be honest about any ongoing issues you may have.
Synthetic Fragrances and Chemical Cleaners:
It is essential for clients to disconnect any scented wall plug-ins and refrain from using synthetic sprays and candles at least 48 hours before our arrival, due to staff sensitivities to various products. Please note that synthetic products, such as wall plug-ins and sprays, can have harmful effects on both human and animal health. Additionally, these products can contaminate our cleaning cloths and filters. To prevent introducing unwanted scents into other homes, we emphasize the importance of adhering to this guideline. Thank you for your understanding.
Cleaning Residues
Clients must inform us if they have sprayed any products on appliances or areas that will be cleaned with our products. Failure to do so may result in charges to replace damaged products. This disclosure is also crucial for safety, as many cleaning solutions can react adversely with other substances.
**Loss of Water**
If your business or home has a shut-off water line and we do not have access to water, it is important for us to know in advance so we can prepare or reschedule your service. Our work involves frequent water use, and without it, we may face challenges.
Renovations:
It is the client's responsibility to remove any items from the floor that could pose a risk to our staff or cleaning supplies. This includes screws, nails or broken glass. Please also consider small items like bobby pins, and even small toys like Legos that can cause damage. In some cases, we can assist with cleanup, but we need to be informed in advance about which areas require caution.
Please note that we are not equipped with a shop vacuum and cannot clean up debris, including drywall dust, as your contractor would.
Hazards:
Clients are required to inform us of any hazards present in their home. Whenever possible, please address these issues immediately, such as broken closet doors, extremely hot water, or exposed nails that need to be covered. We reserve the right to leave the premises immediately and charge the day's rate if negligence on the client's part poses a risk of injury.
Clients must inform us of any surfaces or items that are susceptible to damage, scratches, water marks, etc. It is essential that we are notified immediately if any issues are observed.
Damages:
Do you have a leaky pipe, a clogged sink, or a bathtub that struggles to drain? Are there cupboards that easily fall apart when you try to open them? Perhaps you have spaces in your home or shelves with precious items that you don't want to be disturbed because you're worried about them breaking or falling out of place. Additionally, some surfaces in your home may require extra care and caution when cleaning.
It’s crucial that you inform us about any issues as soon as they arise. Don’t forget to protect any furniture you’d like moved or cleaned underneath to avoid potential scratches on your floors.
Our homes are a work in progress, and knowing about these concerns can help us perform our job more efficiently. Remember, communication is key!
Pets:
Larger pets, such as dogs, must be kenneled or placed in a separate room when staff are present. If you have pets that like to run outside, please keep them in a separate room as well. This will help ensure that staff do not accidentally let any pets outside while bringing in our equipment.
We are generally not equipped to manage the disposal of animal droppings and vomit. It is imperative that you take responsibility for cleaning up after your pet. This includes the regular maintenance of litter boxes, as accumulated dust and ammonia can be detrimental to respiratory health.
**Garbage Removal**
To maintain a clean and healthy environment, we kindly request that all garbage containers have a bag inside them. This helps prevent the spread of illness and infection, as loose garbage can contain bodily fluids, sanitary products, and other biohazard materials that can stick to the container and pose a risk to our staff.
Additionally, please ensure that garbage containers are not overflowing if you would like us to empty them. This ensures our staff can safely and hygienically remove the waste.
Whenever possible, we will reuse the garbage bags in the containers to minimize waste and reduce our environmental footprint.
**Clogged Drains**
While staff can often safely clean buildup and grime around drains, excessive clogs that prevent proper drainage indicate there may be a problem, or that items not meant to go down the pipe are causing an obstruction. Clients are responsible for cleaning their own drains and ensuring they are in good working order. If you are experiencing a clogged pipe, possibly due to buildup, it is the client's responsibility to address the issue.
**Medications:**
Did you know that certain types of drugs, particularly those used in cancer care, are classified as hazardous? When someone receives specific treatments or medications, their bodily fluids can remain hazardous for several days afterward. This is because the body eliminates waste through fluids such as urine, stool, and vomit.
It's important to notify the staff in advance, as exposure to these fluids can make our team very sick and may hinder our ability to clean safely. Be sure to ask your care team if any special handling or cleaning procedures are needed. This may mean we are unable to access that bathroom.
Chemotherapy Safety | American Cancer Society
**Appropriate Attire Policy:**
We respectfully request that you adhere to appropriate attire when my staff or I arrive for the scheduled visit. While we understand the appeal of comfort associated with bathrobes, to avoid any potentially awkward situations, we kindly ask that you wear suitable clothing beneath your robe or opt for appropriate attire for our meeting. Thank you for your understanding.
Thank you for trusting us in your home. We look forward to working with you!