POLICIES

We believe in the importance of maintaining clear and healthy boundaries to ensure a smooth and pleasant experience for everyone involved. Below are our policies regarding late fees, cancellations, and certain types of messes we may not be equipped to address.

Our focus is on cleaning and organizing everyday homes, which may experience some wear and tear from human activity, children, and pets. In encountered a wide variety of situations and we genuinely empathize with the challenges many households face.

While it is clear we am not equipped to handle crime scene cleanups, there are other matters that fall outside our expertise. These include, but are not limited to, mechanical cleanings, bed bug infestations, rodent issues, or damages resulting from small house fires. Your understanding of these boundaries is greatly appreciated, as it helps us work together effectively.

No Smoking Policy:
We prioritize the health and safety of both our clients and ourselves. At this time, we do not service homes where indoor smoking occurs. It is also essential that our staff adhere to our no-smoking policy, which prohibits smoking before or during jobs.

 

Pest Control:
 

**Rodents:**
 

Please be aware that our residential cleaning service does not handle pest-related issues. If you find mouse droppings, it's crucial to take precautions—wear masks, gloves, and ensure proper ventilation. Dispose of the waste in separate garbage bags.

 

Notify us right away if you encounter this issue, including other types of pests. We may be unable to clean certain areas.

 

There may be additional pest activity to monitor, but some areas must be handled by you directly. Your cooperation is essential.

 

Bed Bugs Policy:
 

We have a strict no-tolerance policy regarding cleaning homes with bed bugs. Unfortunately, we cannot clean residences that are experiencing bed bug infestations, even after treatment. This policy applies to houses, condos, and any units within the same building. Bed bugs can easily be transmitted from one client's home to another, including ours.

 

If we discover bed bugs in your residence, we will have to leave immediately and will charge a fee of $600. Thank you for your understanding.

 

When allowing our staff into your home, we expect you to be honest about any ongoing issues you may have.

Synthetic Fragrances and Chemical Cleaners:
 

It is essential for clients to disconnect any scented wall plug-ins and refrain from using synthetic sprays and candles at least 48 hours before our arrival, due to staff sensitivities to various products. Please note that synthetic products, such as wall plug-ins and sprays, can have harmful effects on both human and animal health. Additionally, these products can contaminate our cleaning cloths and filters. To prevent introducing unwanted scents into other homes, we emphasize the importance of adhering to this guideline. Thank you for your understanding.

Cleaning Residues
 

Clients must inform us if they have sprayed any products on appliances or areas that will be cleaned with our products. Failure to do so may result in charges to replace damaged products. This disclosure is also crucial for safety, as many cleaning solutions can react adversely with other substances.

**Loss of Water**
 

If your business or home has a shut-off water line and we do not have access to water, it is important for us to know in advance so we can prepare or reschedule your service. Our work involves frequent water use, and without it, we may face challenges.
 

Renovations:
 

It is the client's responsibility to remove any items from the floor that could pose a risk to our staff or cleaning supplies. This includes screws, nails or broken glass. Please also consider small items like bobby pins, and even small toys like Legos that can cause damage. In some cases, we can assist with cleanup, but we need to be informed in advance about which areas require caution.

Please note that we are not equipped with a shop vacuum and cannot clean up debris, including drywall dust, as your contractor would.

Hazards:
 

Clients are required to inform us of any hazards present in their home. Whenever possible, please address these issues immediately, such as broken closet doors, extremely hot water, or exposed nails that need to be covered. We reserve the right to leave the premises immediately and charge the day's rate if negligence on the client's part poses a risk of injury.

Clients must inform us of any surfaces or items that are susceptible to damage, scratches, water marks, etc. It is essential that we are notified immediately if any issues are observed.

Damages:

 

Do you have a leaky pipe, a clogged sink, or a bathtub that struggles to drain? Are there cupboards that easily fall apart when you try to open them? Perhaps you have spaces in your home or shelves with precious items that you don't want to be disturbed because you're worried about them breaking or falling out of place. Additionally, some surfaces in your home may require extra care and caution when cleaning.
 

It’s crucial that you inform us about any issues as soon as they arise. Don’t forget to protect any furniture you’d like moved or cleaned underneath to avoid potential scratches on your floors.

Our homes are a work in progress, and knowing about these concerns can help us perform our job more efficiently. Remember, communication is key!

 

Pets:
 

Larger pets, such as dogs, must be kenneled or placed in a separate room when staff are present. If you have pets that like to run outside, please keep them in a separate room as well. This will help ensure that staff do not accidentally let any pets outside while bringing in our equipment.

We are generally not equipped to manage the disposal of animal droppings and vomit. It is imperative that you take responsibility for cleaning up after your pet. This includes the regular maintenance of litter boxes, as accumulated dust and ammonia can be detrimental to respiratory health.

**Clogged Drains**

While staff can often safely clean buildup and grime around drains, excessive clogs that prevent proper drainage indicate there may be a problem, or that items not meant to go down the pipe are causing an obstruction. Clients are responsible for cleaning their own drains and ensuring they are in good working order. If you are experiencing a clogged pipe, possibly due to buildup, it is the client's responsibility to address the issue.