How We Roll: The Method Behind Our Math Let’s be real—nobody likes surprise bills or watching a cleaner stare at a clock. That’s why we use Flat-Rate Pricing. Your quote isn’t pulled out of thin air; it’s a custom recipe built around how you actually live in your space. Here are the 5 things we look at to create your perfect number: 1. The Blueprint (Beds & Baths): The basics! This tells us how many high-traffic zones—like showers and toilets—need our meticulous, germ-busting attention. 2. The Real Estate (Square Footage): The physical space we’re covering. More floors and baseboards just mean more steps for our crew! 3. The Chaos Factors (Pets & Kids): We love your fur babies and tiny humans, but let’s face it—they bring the drama. Sticky fingers, nose smudges on the glass, and endless pet hair require specialized tools and extra elbow grease. 4. The Routine (Frequency): How often are we hanging out? The more we visit, the less buildup there is to fight. We reward your consistency with a sweeter per-clean discount! 5. The "Love" Level (Initial Buildup): Every home lives differently, and we are a 100% judgment-free zone! If your home is beautifully "well-loved" and has a bit of a head start on dust, soap scum, or grease, that's totally fine. It just means our team will be bringing some serious extra energy and muscle to get your space reset. Life Happens—And We've Got You Covered Here’s the best part about our flat rates: they can flex when your life does. Does your space need some extra love some months? Did you go on a long work trip and you know hubby struggled to keep up with the house while you were gone? Or maybe you just added a chaotic new puppy to the family? We got you. If you ever need those temporary or permanent add-ons, just let us know ahead of time. We can easily adjust the pricing for that specific visit to match the cleans that need a little extra love, ensuring your home gets exactly what it needs, when it needs it. The Bottom Line: You get a sparkling clean home and a predictable price you can count on. No stopwatch required.

Only if you want to hang out! Otherwise, nope. Most of our clients prefer to give us a key code, a garage code, or leave a key in a secure lockbox. You can head out, live your life, and come home to a fresh, sparkling space. We just ask that you make sure your entry code works so our team isn't left standing on the porch awkwardly singing to your ring doorbell.

We totally get it—life throws curveballs, schedules change, and kids get sick. If you need to skip or reschedule, just give us a shout at least 48 hours in advance so we can adjust our team's schedule. Because our rockstar cleaners rely on a full schedule to make their living, cancellations inside that 48-hour window will incur a fee. Let's keep communication open, and we’ll always do our best to accommodate you!

Short answer: Yes, please! Long answer: You definitely don't need to clean for us—leave the dust and grime to the pros. But we do ask that you do a quick sweep to corral clothes, toys, and random clutter before we walk through the door. If there’s a stray coffee mug or a couple of toys left out, we’ve got you covered. But if we have to play "Tetris" with clutter just to find your kitchen counters or bedroom floors, it becomes a problem. The less time our team spends organizing your belongings, the more time they can spend making your space absolutely gleam! If a home is too cluttered for us to safely and effectively clean, we may have to skip certain areas or adjust your rate for the extra time. Let's get that clutter out of the way so we can get right to the grime!

We don't roll up to your house with mystery chemicals and clunky, outdated gear. We bring a highly curated, surface-safe toolkit designed to blast through grime while keeping your air breathable. Here is a sneak peek inside our cleaning caddy: The Heavy Hitters: We fight pet hair with our trusty Shark Rocket Pet Vacuums (bye-bye, fur drifts!). For floors, we don’t do "one size fits all." We bring an assortment of mops depending on your flooring, ranging from Spin Mops for a deep wash to Flat-head Norwex mops for a flawless finish. The Grime Fighters: We keep it simple and effective. You’ll find classic grease-cutters like Dawn Powerwash, and heavy-duty (but safe!) scrubbers like Pink Solution Soft Scrub and Bar Keepers Friend to make your stainless steel and porcelain shine like new. The Plant-Powered & Gentle Touch: For our clients with allergies, kids, or sensitive noses, we proudly use eco-friendly Melaleuca products and The Unscented Company lineup. No fake, perfumed chemical smells here—just plant-derived power! High-Tech Disinfecting: To sanitize without leaving sticky residues or damaging sealed surfaces, we use a custom Isopropyl Alcohol and Water mix—only on surfaces where it's safe, of course! The Detail Tools: Dirt loves to hide in weird places. We hunt it down using premium Norwex microfiber cloths and a small army of detailing brushes in every shape and size imaginable to hit those tricky, complicated corners. Have a specific sensitivity or a super-delicate surface? Just let us know ahead of time! We are always happy to customize our kit or use a specialized product that you provide.

We are just as proud of what we don't bring into your home as what we do! To protect your lungs, your pets, and your expensive finishes, we have a strict "no-fly list" for certain chemicals. Here is what we proudly leave at the door: Bleach: While it's great for white t-shirts, bleach is incredibly harsh on your lungs, toxic for pets, and can actually ruin or discolor modern grout and sealants. No thanks! Ammonia Products: You won't find ammonia in our kit. It has a brutal smell and can permanently damage delicate surfaces like stone, electronics, and certain metals. Antibacterial Wipes: Aside from creating a ton of unnecessary waste, standard grocery-store wipes often leave behind a sticky, chemical film that actually attracts more dust and dirt over time. We prefer our high-tech Norwex cloths and custom sanitizing sprays for a true, residue-free clean. We believe you can get a home completely sparkling and sanitized without making it smell like a hazardous waste zone. Safe for us, safe for you, and safe for your gorgeous countertop.

The short answer? Sometimes, but we have some ground rules to keep everyone safe and happy! We are huge animal lovers, but a strange human walking around with a loud, roaring vacuum can turn even the sweetest pet into a stressed-out ball of anxiety. Here is the breakdown by fur-baby type: Cats: Generally, cats are the chillest supervisors. However, if your feline friend likes to launch surprise attacks on human ankles, or has a secret hobby of thieving our cleaning cloths while we work... we might not be the right fit. Dogs: For the most part, it’s a "usually no" unless you are home to manage them. We have made exceptions for some smaller, ultra-mellow doggies, but it’s a case-by-case basis. Why the strict rules? Some pups just cannot handle the vacuum monster. They get stressed, they try to raid our cleaning bags, or they have nervous accidents on the floor (which defeats the purpose of us cleaning!). Size & Spook Factor: To be completely real, some of our wonderful staff members get a little nervous around bigger, louder barking dogs. And look, we don’t want our team getting so startled they make a mess on your carpets either... I kid, I kid! But your team’s safety and your pup's peace of mind are our top priorities. The Bottom Line: If your dog gets anxious, territorial, or is on the larger side, we ask that they hang out in a crate, a secure room we don't need to access, or head out for a fun doggy daycare date during our visit.